Warranty and Returns
The safety and satisfaction of our customers are goals firmly rooted in the philosophy of EDELRID. Therefore, we guarantee for the quality of material and workmanship of our products. Should any of our products display defect in material or workmanship, we will replace or repair it free of charge.
This warranty does not cover damage caused by improper use, unauthorized modifications or alterations, regular wear and tear or aging (e.g. UV radiation). In addition, damage to the products (e.g. by sharp edges, very rough rocks, ski edges, contact with crampons or fire, etc.) are excluded from the guarantee. In such cases, we offer a repair service, which is charged to the customer.
Complaints / warranty claims are handled by EDELRID exclusively through our retailers.
Please follow these steps to handle a warranty claim: