We at EDELRID are fully committed to the quality of our products and hope you are satisfied with your equipment. If for some reason this is not the case, here we have put together, what to consider in the case of a complaint.
The safety and satisfaction of our customers are goals firmly rooted in the philosophy of EDELRID. Therefore, we guarantee for the quality of material and workmanship of our products. Should any of our products display defect in material or workmanship, we will replace or repair it free of charge.
This warranty does not cover damage caused by improper use, unauthorized modifications or alterations, regular wear and tear or aging (e.g. UV radiation). In addition, damage to the products (e.g. by sharp edges, very rough rocks, ski edges, contact with crampons or fire, etc.) are excluded from the guarantee. In such cases, we offer a repair service, which is charged to the customer.
Complaints / warranty claims are handled by EDELRID exclusively through our retailers.